Frequently Asked Questions
Everything you need to know about shopping with Suzy Shier.
What is your return policy for online orders?
We offer a 30-day return policy for most items purchased online. Items must be unworn, unwashed, and have original tags attached. Please note that final sale items and intimate apparel are non-returnable for hygienic reasons.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days depending on your location. We also offer express shipping options at checkout if you need your fashion fix sooner.
Can I return an online purchase to a physical store?
Yes, you can return most online purchases to any Suzy Shier or Le Château retail location across Canada. Simply bring your original packing slip and the items you wish to return.
How do I determine my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Suzy Shier gift cards.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.